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I accept payment via pay pal.
I also accept bank transfers and checks in Euros or Sterling.
I require payment within 7 days of purchase.
I operate a Layaway scheme, although I require a a 30% deposit and this is not refundable. Contact me to arrange payments
I ship twice a week ( as I live a certain distant from the local post office.)
I use recycled cardboard packaging ( but in perfect condition) and new bubble wrap, for fragile items I line the box with polystyrene
I ship items using "la Poste"s cheapest international postal rates, but this does not include tracking or insurance ( to keep the cost down as postage in France is reasonably expensive)
Tracking is an extra 4$ and insurance is an extra 4$ let me know if you require one or both of these options.
International postal delivery can take from 5 days to 4 week, at certain times of the year maybe longer ( ie Christmas period and French summer holidays)
I cannot be held responsible for items not arriving for a deadline.
I am not responsible for extra taxes or duty upheld in certain countries.
If you are not satisfied with an item, I accept returns and will refund the purchase minus the shipping costs. I must be contacted within 15 days of reception of the delivery.
I will refund via Paypal after I have received the item, postal costs are the buyer responsibly.
I can not be held responsible for damage incurred during shipping if you have not taken insurance, but the percentage of damaged items during shipping is very low ( to date I have only had 1 damaged delivery partly due to my packaging which I have totally reviewed since this incident)
If you do receive a damaged item and have not purchased insurance contact me and I will try to compensate you with a discount on your next purchase ( this is how confident about my packing)
I am not responsible for nondelivery of uninsured items.
I do not issue refunds for damage or losses during shipping unless the customer has taken insurance.
Vintage Decor Francais is a registered French business.
Siret number: 48884873000021
Le Grand Touchamp
53700 St Mars du Desert
France
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